Refund Policy

THE PRESENT REFUND POLICY OUTLINES THE PROCEDURE GOVERNING ANY
REQUEST OR DEMAND FOR A REFUND BY THE CLIENT WHILE UNDERGOING
THE COACHING AND TRAINING PROCESS UNDER UPIVOT.  
 
Introduction
​
UPivot and its subsidiaries and affiliates (collectively referred to as “UPivot,” “the
Company,” “We,” or “Us”) is dedicated to offering premier education and training services
focused on Product Management and Career Coaching and business development to
businesses. Based in India, our operations and interactions with clients are governed by
the laws of India.
​
Refund
​
Every request or demand for a refund by the Client on any ground will be sanctioned or
approved by UPivot only when the Client demonstrates strict adherence to the terms and
stipulations of the Standard Operating Procedure along-with other stipulations of the
Master Client Agreement.
 
The client is precluded from making a request/ demand for a refund after the end of
mentorship period, i.e. the term of subscription with UPivot
​
Standard Operating Procedure
​
Standard Operating Procedure is a transcribed scheduled routine given by UPivot to the
client after signing of the present agreement. It is an ever-changing collation of
dedicated milestones (interchangeably termed as activation points) and corresponding
directives (interchangeably termed as action items) for the client to help achieve such
milestones. Standard Operating Procedure is subject to changes in real time updates
and peculiar suggestions, directives specifically introduced according to the
circumstances relevant to the Client. As the Client progresses with the course the
Standard Operating Procedure will undergo changes in the form of new suggestions,
opinions, directives and milestones to deal with the respective needs of the Client
corresponding to the Client’s progress in the course.
​
Terms of SOP
​
 The Client is under strict obligation to resolutely and without any deviation adhere
to the directives (interchangeably termed as ‘action items’) to achieve milestones
(interchangeably termed as ‘activation points’) as prescribed and stipulated under
the SOP,
 The Client is under strict obligation to maintain a record/ catalogue of proof in any
form, particularly in addition to screenshots, excel data, scripts via docs and
recordings, demonstrating substantial and effective implementation, performance
and adherence of the directives as stipulated in the SOP,
 The Client is under strict obligation to provide proof demonstrating substantial
and effective implementation, performance and adherence of the directives as
stipulated in the SOP, as and when required by UPivot.
 

Any deviation from the Standard Operating Procedure absolves UPivot from any liability
on account of not delivering any positive results to the Client.
​
Disclosure
​
UPivot is not in the business of selling or commitment of "get the job" schemes or
guaranteed business opportunities. Our core belief is that through education, individuals
are better equipped to make informed decisions to enhance their respective career or
business, though we do not guarantee financial success. 
 
This policy ensures that Clients are fully engaged with the program, providing a
transparent and accountable framework for achieving business objectives through
UPivot programs. If you have any questions, please reach out to us
at support@upivot.in.